Most personalised orders are made within 2–5 business days. Processing time may vary during busy periods, new product launches or promotional sales.

If your order includes custom names, logos or personalised details, please make sure all spelling and information is correct before placing your order.

Once your order has been packed and shipped, you will receive a shipping confirmation email.

Delivery time depends on your location and the shipping option selected at checkout.

If your shipping option includes tracking, your tracking details will be sent by email once your order has been shipped.

Please allow a little time for the tracking link to update after your parcel has been collected.

Please check your shipping address carefully before placing your order. Chlosha is not responsible for delays or lost parcels caused by incorrect or incomplete delivery information.

If you notice an error in your shipping address, please contact us as soon as possible.