Return & Refund Policy

At Chlosha Creations, every personalised sticker is made with care, just for you. Because our products are custom-made, please check all spelling, names, colours and design choices carefully before placing your order.

Custom & Personalised Orders

As our products are personalised and made to order, we are unable to accept returns, exchanges or refunds for:

• Change of mind
• Incorrect spelling entered at checkout
• Wrong colour, font or design selected by the customer
• Incorrect size selected
• Products already applied to a surface
• Damage caused by incorrect application or unsuitable surfaces

Please make sure all details are correct before confirming your order.

Faulty or Damaged Items

We want you to love your Chlosha order. If your item arrives damaged, faulty, or incorrect due to our mistake, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the issue
• A short description of the problem

Once we review the issue, we may offer a replacement, store credit or refund depending on the situation.

Application Issues

UV DTF stickers must be applied carefully following our application instructions. We cannot offer refunds or replacements for issues caused by:

• Applying to dirty, oily, dusty or textured surfaces
• Applying to unsuitable surfaces
• Removing or repositioning after application
• Not pressing firmly enough before peeling
• Dishwasher use on unsuitable materials such as PP or soft plastic
• Damage caused by heat, heavy scratching or harsh chemicals

For best results, please read our How to Apply and Care Instructions before using your stickers.

Incorrect Order Details

If you notice a mistake after placing your order, please contact us as soon as possible.
We can only make changes if your order has not yet gone into production.

Once your order is being made, we may not be able to change or cancel it.

Missing or Lost Parcels

If your order appears delayed or missing, please contact us and we will help check the tracking details. Once a parcel has been handed to the courier, delivery times and delays are outside of our control.

If the parcel is confirmed lost by the courier, we will work with you to find a suitable solution.

Contact Us

For any return, refund or order issue, please contact us at:

Email: hello@chlosha.co.nz

Please include your order number so we can help you quickly.

This website is owned and operated by G&M Nodding Limited, trading as Chlosha.